Public services
Services MOP provides to citizens and companies, by responsible directorate and unit.
Legal basisThese services are based on the powers that Decree-Law 50/2023 of 24 August (Organic Law of the Ministry of Public Works) gives each directorate and unit.
Read the Decree-Law (Jornal da República)16 services
National Directorate · DNA
National Directorate of Procurement
Mandate: Tramita prosedimentu aprovizionamentu, prepara Planu Anuál Aprovizionamentu, rai rejistu kontratu públiku no fixeiru fornesedór.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 12.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Registration in the supplier file
Companies register in the MOP supplier file.
Who it is for: Companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 12.º
National Directorate · DNMCVR
National Directorate of Road Maintenance
Mandate: Manutensaun, konservasaun no reabilitasaun rede rodoviária nasionál; baze-dadus kona-ba estadu estrada no ponte; intervensaun emerjénsia.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 15.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Report damage to roads and bridges
Report damage to national roads or bridges so maintenance teams can act.
Who it is for: Citizens and companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 15.º
National Directorate · DNPPD
National Directorate of Planning, Research and Development
Mandate: Planeamentu projetu, estudu impaktu ambientál no sosiál, levantamentu topográfiku, teste laboratóriu, norma téknika, ensaiu materiál ba omologasaun, kooperasaun téknika.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 16.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Testing of construction materials for approval
Laboratory testing of construction materials for approval.
Who it is for: Companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 16.º
National Directorate · DNPCC
National Directorate of Flood Prevention and Control
Mandate: Estudu no projetu kontrolu inundasaun, obra protesaun mota-ninin no tasi-ibun, manutensaun periódika drenajen, identifika zona risku inundasaun.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 17.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Report flood risk and blocked drains
Report flood-risk areas, damaged riverbanks or blocked drains.
Who it is for: Citizens and companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 17.º
National Directorate · DNH
National Directorate of Housing
Mandate: Koordena polítika habitasaun, programa habitasaun interese sosiál, estudu reabilitasaun, apresia projetu loteamentu no urbanizasaun.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 19.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Information on social housing programmes
Information on housing programmes promoted by the State.
Who it is for: Citizens Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 19.º
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Review of subdivision and urbanisation projects
Submit subdivision or urbanisation projects for review by DNH.
Who it is for: Companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 19.º
National Directorate · DNU
National Directorate of Urban Planning
Mandate: Prepara no ezekuta instrumentu planeamentu urbanu, projetu atu normativu kona-ba urbanizmu, estudu no projetu arkitetura.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 20.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Urban plan information
Information on urban planning instruments and land-use rules in urban areas.
Who it is for: Citizens and companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 20.º
National Directorate · DNE
National Directorate of Buildings
Mandate: Lisensiamentu no fiskalizasaun obra no uzu edifísiu partikulár; apresia no aprova projetu; autoriza hahú obra; planeia konstrusaun edifísiu públiku.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 21.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Project approval and authorisation to start works (private buildings)
Review and approval of building projects and authorisation to start works on private buildings.
Who it is for: Citizens and companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 21.º
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Inspection of works and building use
Report works that do not comply with the law or unsafe buildings; DNE inspects.
Who it is for: Citizens and companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 21.º
National Directorate · DNRE
National Directorate for Electricity Regulation
Mandate: Regula no monitoriza produsaun, transporte no distribuisaun eletrisidade; norma téknika instalasaun elétrika; propoin tarifa; proteje konsumidór.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 23.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Consumer complaint about electricity service
Complaints to the regulator about electricity service quality or tariffs.
Who it is for: Citizens and companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 23.º
National Directorate · DNRAS
National Directorate for Water and Sanitation Regulation
Mandate: Jestaun rekursu ídriku; regula abastesimentu bee no saneamentu; lisensia sistema privadu; autoridade kualidade bee; estuda tarifa.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 24.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Licensing of private water and sanitation systems
Licence for private water supply or sanitation systems.
Who it is for: Companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 24.º
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Consumer complaint about water and sanitation
Complaints to the regulator about water quality, service or tariffs.
Who it is for: Citizens and companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 24.º
Office / Unit · GIA
Inspection and Audit Office
Mandate: Inspesaun no auditoria ba obra públika ka partikulár no ba servisu Ministériu nian; fiskalizasaun preventiva; partisipa ba Ministériu Públiku faktu ilísitu.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 25.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Report irregularities in public works
Report irregularities in public works or in ministry services.
Who it is for: Citizens and companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 25.º
Office / Unit · UCCE
Company Classification and Certification Unit
Mandate: Klasifika no sertifika empreza konstrusaun sivíl no konsultoria téknika sivíl; inspesiona kumprimentu rekizitu.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 27.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Classification and certification of construction companies
Civil construction and technical consultancy companies obtain classification and a certificate to take part in public works.
Who it is for: Companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 27.º
Office / Unit · UIVP
Inspection and Verification for Payments Unit
Mandate: Inspesiona no verifika ezekusaun kontratu públiku bainhira empreza submete pedidu pagamentu; paresér no rekomendasaun pagamentu.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 28.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Works verification for payment requests
Contractors submit payment requests; UIVP inspects and verifies execution.
Who it is for: Companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 28.º
Supervised institution · LNGQI
National Laboratory for Infrastructure Quality, I.P.
Mandate: Investigasaun sientífika no teste kona-ba kualidade no seguransa obra; modernizasaun teknolójika.
Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 33.º
Contact: Through the general MOP contact +670 3310972 info@mop.gov.tl
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Quality testing of materials and works
Laboratory tests on the quality and safety of materials and works.
Who it is for: Companies Legal basis: Dekretu-Lei n.º 50/2023, 24 Agostu, artigu 33.º